About Course
Skills you’ll gain: Business etiquette, Relationship management, Emotional intelligence, Communication and Conflict resolution.
Learn how to effectively navigate professional and personal relationships by exploring the pillars of emotional intelligence and how to apply them. This engaging Emotional Intelligence course will enhance your conflict resolution and stress management and improve your self-awareness and control.
In this course’s bite-sized lessons, you’ll learn about:
- Self-awareness in the workplace
- Self-management techniques
- Enhancing social and cultural awareness
- Emotional intelligence in teamwork
- Relationship management skills
- Emotional intelligence in customer service
By the end of this course, you’ll be able to manage team dynamics and different communication styles with skill and empathy.
Course Content
1. Self-awareness in the workplace
2. Self-management techniques
3. Enhancing social and cultural awareness
4. Emotional intelligence in teamwork
5. Relationship management skills
6. Emotional intelligence in customer service
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